Reviews & Feedback - Marego Limited

Please tell us about your journey with Marego Limited.

Step 1
Give your feedback
You experience first-hand, the care we provide, so you are in the best position to tell us what we are doing well, and, what we could do better.

Step 2
Using your feedback
We learn from your feedback. Our staff members want to improve on the quality of their work.

Step 3
Better care for patients
Using the feedback, we will identify the things they are doing well - so they can keep on doing them - and also where they can improve.

The staff members will not see your individual feedback - so anything you say on this feedback form is treated as confidential.

A carer, friend or relative can help you complete this questionnaire and to give your feedback.

First Name

Last Name

Email

1. Booking & Reception

How easy was it to book your appointment?

0

How would you rate the booking staff's helpfulness and courtesy?

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2. Facilities & Environment

What did you think of the comfort and cleanliness of the waiting areas?

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3. Our Staff Interaction with you

Did our staff member introduce themselves and explain their role?

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Did our staff member listen to your concerns and let you tell your story?

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Were explanations about your condition/treatment easy to understand?

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Did you have enough time to ask questions?

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Did you feel your privacy and dignity were respected during examination/treatment?

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Do you have confidence in our staff's ability?

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4. Your Care & Treatment Plan

Were you involved in decisions about your care as much as you wanted?

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Did you leave feeling better able to manage your condition?

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Were you given clear information about next steps (e.g., medication, follow-up)?

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5. Overall Experience & Recommendations

Were you given clear information about next steps (e.g., medication, follow-up)?

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How likely are you to recommend our service to friends/family?

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What could we do to improve your experience?

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